Policies & Terms of Service

All the not very exciting but necessary stuff like our privacy and refund policy.

Terms of Service

The Contact Centre Advantage Training Library (CATLi) is provided and operated by Real Results Training Ltd ("we, us, our"). We are registered in England and Wales under company number 5028372. Our VAT Number is GB 884 7128 86. If you are unclear or uncertain about anything in these terms you can contact us with any queries using the details below:

Registered Address : 122 Hoghton Lane,Preston, UK, PR5 4EH.

Phone : 0161 408 2003

By Email :

These terms and any claim based on use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

Our Right to Vary these Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. If we do vary or amend these terms we will post any such variation or amendment on the Websites. You should therefore regularly visit these pages to review the then current terms and conditions

Your Subscription

CATLi is a subscription based service delivered over the internet. A subscription can be ordered through the website or via phone. In order to have a subscription you will be required to register your details with us, such details will be held in accordance with our privacy policy.

Right to Terminate Subscription

We reserve the right to terminate your membership at any time by giving written notice to you immediately and without refund if you commit any continuing or material breach of these terms and, if the breach is capable of remedy by you, it is not remedied within ten days of a written notice from us providing you with details of the breach; or you fail to pay the subscription fees, or any other sums which are payable under these terms, on their due date.

Consequences of Termination

On termination of your membership any licence to view, download or otherwise use the materials from our website will immediately terminate and you must:

1. Stop using the materials and,
2. Delete or remove the material from your premises, computer system and storage (electronic or physical).

If requested to do so by us, you shall provide to us a written statement confirming you, and any other Licence Holders on your account, have complied with these obligations set out above.

Rights and Restrictions

You are reminded that all material in the CATLi site including documents, video and images are copyright and subject to copyright law. Except as permitted under the Copyright, Design and Patents Act 1988 and in these terms, no materials either in part or whole, may be reproduced, without our prior written permission.


Access to your user account with us and the material available on our websites will be gained by using the username (usually your email address) and password. You are responsible for ensuring the confidentiality and proper use of your username and password and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password.

You must tell us immediately if you believe that an unauthorised person knows your username or password or has access to your account.

We reserve the right to refuse service or terminate your account if we suspect an unauthorised person is attempting to access it.

Forum Posts

Any posting to the Forum sections of the website should show respect for the other Members using the service and in particular should not contain any material:

  1. That is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
  2. For which you have not obtained all necessary licences and/or approvals;
  3. Which constitutes or encourages conduct that is considered a criminal offence, gives rise to civil liability, or is otherwise contrary to the law or infringes the rights of any third party, in any country in the world;
  4. Which is in breach of the Data Protection Act 1984 or any other applicable laws; or
  5. Which is technically harmful including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data.

Any material you transmit or post to the website shall not be considered as confidential or belonging to you. We shall have no obligations with respect to such material. You hereby agree, by submitting any material, to grant to us a royalty-free, non-exclusive licence to use, copy, disclose, distribute, incorporate and otherwise use such material for any and all commercial or non-commercial purposes.

Any posting to the Forum sections of the website must not breach anyone else's copyright or encourage breach of copyright. This includes offering to share copyrighted material with other Members. You must have permission to use, for commercial purposes, any images that you include in your forum posts. You agree to indemnify Real Results Training Ltd and its employees for any breach of copyright or any breach of the above clauses.

We will remove any forum post where a formal complaint is received about it and reserve the right to remove any posting which, at our sole discretion, we feel does not abide by the spirit of these terms.


Our Websites are provided on an "as is" and "as available" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Real Results Training Ltd will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of its Websites or any material or services purchased or downloaded from them. Reliance on information, material, or advice contained within CATLi shall be at your sole risk. Users of the Websites and material within them are encouraged to confirm information received with other sources, and to seek local qualified advice if embarking on any actions that could carry personal or organisational liabilities.

  Real Results Training Ltd makes no warranty that the functionality of its Websites will be uninterrupted or error free, that defects will be corrected or that the website or the server(s) that make them available are free of viruses or anything else which may be harmful or destructive.