Frequently Asked Questions

Here are the things that most people want to know:

Q. What does CATLi stand for

A. The "Contact centre Advantage Training Library".

 

Q. What is CATLi?

A. CATLi is a library of e-learning, video and other training content designed especially for the contact centre industry. By subscribing to the site you gain access to the training content provided


 

Q: Can I download the e-masterclasses to my PC or other device?

A: You can download the written resource guides but not the videos.  As this is a subscription based service (think Spotify) then the videos are streamed from the website, so you will need a good connection to watch them.

 

Q: When does my subscription expire?

A: If you have subscribed to the 5 E-masterclass series then you will always receive access to these for as long as Carolyn is in business with Real Results Training!  However, in 2014 we will be launching a Team Leader Library which e-masterclass subscribers will automatically be upgraded to, and this subscription will then run on a 12 month renewal basis.

 

Q: Can we buy the materials and host them in our own Learning Management System (LMS)?

A: Yes, we can discuss this with you, simply get in touch This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Q: Do you have other videos for agents, trainers or coaches?

A: We are working on these and the subscription library will open up for these groups in 2014 on a 12 month membership and the pricing levels will depend on the number of licenses required (1-10), (10-50), (100-999) (999+)

 


 

Q. Are you VAT registered?

A. All purchases are from Real Results Training Ltd which is limited company VAT registered in the UK. Our VAT number is GB884712886

 

Q. What payment methods do you accept?

A. For direct purchases via the website we support all major credit and debit cards via our payment processing service. We also support payment via Paypal using their payment processing. For large orders and for companies who don't want to buy online we are happy to discuss invoicing you based on an approved Purchase Order. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to enquire further.

 


 

Q: Can I get some bespoke coaching or training from Carolyn and Real Results Training?

A: Yes, we are happy to discuss bespoke training and coaching that can be delivered in person.  Simply talk to us about what you might want: This email address is being protected from spambots. You need JavaScript enabled to view it.   or phone +44 161 408 2003