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Contact Center Masterclass Subscription 1-5 Person License
In this series of 5 master classes Carolyn Blunt, contact centre and customer services champion, shares 15 years of people development and contact centre experience with you. Access 5 video webinar sessions, each 45 minutes to an hour long on the following subjects:
Achieving High Performance
Building and Retaining the Dream Team
Reducing Average Handling Time
Personalising the Customer Experience
Feedback, Training and Coaching for Quality
Accompanying each webinar are resource guides and other useful documentation and tips to ensure you maximise your return on investment.
This subscription provides access to up to 5 people for one fixed price. A single login is provided for the 5 people to use. If you need a subscription for more than 5 people then you will need to buy multiple subscriptions.